How to do lift after-sale service well–如何做好升降机售后服务
One of the main purposes of the after-sale service of lifting machinery is to meet the requirements of maintenance and service after customers purchase products. Here the customer’s demand is the key factor, timely understanding and grasping the customer’s demand is the foundation for us to do a good job of lift machinery after-sale service. Practice has proved that we can achieve 100% customer satisfaction as long as we timely solve the problems of customer service and maintenance. In many cases, even just in time for the customer we deal with the problem, customer complaints are still there, still the main cause of this situation are various, some from the warranty and service personnel service attitude, some comes from the way and method to solve the problem, and just because the customer was not in a good mood at that time. In fact, all of these can be classified into the customer’s demand, which involves the customer’s other needs beyond maintenance and service, or respect, or understanding, or hope of communication. To sum up, it is not only necessary for us to solve the practical problems of customers’ products, but also sometimes it is more important to solve the psychological problems of customers. Therefore, each of our maintenance and service personnel should learn to communicate with customers and make friends with customers while mastering good maintenance and service skills. Only in this way can our after-sales service work go to a higher level.
In the fierce competition in the market of lifting machinery, every brand and every agent is doing all they can to attract users to achieve sales. Commitment to customers is an effective means to increase the competitiveness of products. Promise to present accessories or other gifts to customers; Promise that the customer will be exempt from labor costs for a lifetime; Promise to arrive on site on time and finish service on time. In the real lift machine after-sales service work, a lot of customer complaints from the manufacturer or agent unfulfilled promises to clients, this requests us in making a commitment to the customer when moving to consider their own actual situation, with their own actual situation and ability level, far promise must not speak, commitment to export, make sure your deeds!